This document illustrates how the site which corresponds to the internet
address www.bristolbuja.it (hereby referred to as the “Site”) is
managed with regards to the safety and protection of the personal data
of its users.
This informative document is
in accordance with art.13 of Italian Legislative Decree dated 30 June
2003, no. 196 - a Code for the protection of personal data.
This informative document is
also based upon the recommendation number 2/2001, which the European
authorities for the protection of personal data, in a Group instituted
as article 29 of the directive number 95/46/CE have adopted on the 17th
May 2001 in order to single out the minimum requirements required for
the collection of personal data online, and, in particular, the
modalities, times and nature of information that the holders have to
provide the users when they access the web pages, regardless of the
reason for accessing the website.
This informative document
applies only for this Site and all its correlated domains under the
jurisdiction of the Site, and not for other web sites eventually
consulted or visited by the user through links.
We take seriously the
safeguarding of the users’ Privacy and we devote our outmost attention
to the purpose of guaranteeing the security and discretion of the
personal data given to us by the users. By personal data, we mean
information that can be traced back to a specific individual, such as
name, address, telephone number or e-mail address.
Therefore, we suggest that
you go through the following document to learn more on our corporate
policy on the subject of the protection of personal data.
Holder, in charge of Data Processing
The Holder in charge of the processing of users data on this Site is
Bristol Buja SpA ("BRISTOL BUJA SPA") with head office in Via
Monteortone, 2 – 35031 Abano Terme, Italy. In case further data is
required for the use or purchase of services and products supplied by
third parties, they will be treated by these third parties.
Type of Personal Data to be
gathered and used
BRISTOL BUJA SPA collects personal data specifically and voluntarily
shared by the users of this Site. Although it is required to register as
a user to the Site in order to use and purchase selected products or
services, and it is necessary to provide some personal data to elaborate
and perform some requests, it is possible to access several areas of the
Web Site without giving any of your personal data. However, which
details are necessary to supply the product or service requested by the
user is specified on all pages where personal data is collected.
Registration of the users
If the user chooses to register, we will collect the personal
information which is manually given by filling out a registration form
with name, e-mail address, postal address, telephone number,
preferences, user name, password.
From the moment of making a reservation or enquiring about a reservation
from this Site, the user is asked to provide personal information via a
form to be filled out on-line with the personal profile. Such
information includes for example: name, address, date of birth, house
and/or office telephone number, fax number, e-mail address.
This data is used for the purpose of handling and finalising the
reservation and the supply of products or services requested as well as
to communicate the status of the order to the User via e-mail, telephone
If the order is placed for somebody else, the personal information of
other people will be asked for from the interested party, such as names,
surnames, e-mail addresses.
We recommend that you insert such information with the consent of the
immediately interested party. Such information is used exclusively for
the purpose of booking a room and/or hotel services and, on request of
the user, to send out their booking confirmation.
The user’s personal data (such as name, surname, e-mail address) is
obtained every time the user asks a question or makes a suggestion or
asks for information or assistance.
In the event of a User connecting to the Site through another site
managed by one of our partners ("clicking-through"), with which the User
has already registered with, we will be able to receive some of the data
supplied to our partner’s Web Site. We advise the user to check the
which data is collected on that site and what is it used for. We can
also choose to dispose of the information, but in case we decide to
taking into account the one provided by the partner.
The cookies are small text files stored in the user’s PC. Our site uses
either the ID session cookies (temporary) or persistent cookies. The ID
session cookies vanish permanently once the browser is closed. The
persistent cookie files remain in the hard disk of the computer if not
manually deleted by the user.
The Site uses the cookies for various purposes. For instance, the
cookies are used to automatically recognise if the user has been
previously connected to the Site. Furthermore, they are used to trace
the user’s navigation course and to understand better the way the Site
is being used.
The majority of Internet users accept automatically the cookies, but if
they prefer to block them, they can do this by reconfiguring their
browser protection. However, if choosing this last option, they might
meet some obstacles in their attempt to access some sections of the
When the user visits the Site, information are gathered on the computer
and a cookie is sent to the User’s Computer. These data are not supplied
by the user, but automatically picked to the purpose of backing up Their
visit to our Site.
If the user doesn’t sign up to the Site, the personal data collected
will be limited. We will collect the user’s IP address so as to single
out potential problems connected to our server, administer the Site and
compile statistics of use.
Anyhow, unless the user decides to register, the cookie will not have
access to information that allows us to identify him/her. In fact, the
cookies are not used to acquire information present on the hard disk and
cannot pick information by other cookies present on the user’s computer
understand how the users use our Site and of how this can be improved.
In any case it will be extremely difficult to identify the user
beginning only from the IP address and no attempt will be made in this
Once the user has registered to the Site, the personal information of
the user is associated to the Cookie and remains in the User’s computer
if not deleted manually.
As with the majority of servers, we use logfiles. The log files include
IP addresses, the type of server, the ISP, the reference and exit pages,
the type of platform, the time data (date/hour), and the number of
clicks. These files are useful to analyse the tendencies, run the site,
trace the navigation course, diagnose the server problems and collect
general demographic information on the use of the aggregated IP. The
addresses and all the other registration data are not connected to
identifiable or retraceable personal information.
of the conferred Data
collected data can be used for:
Purchase or Reservation
Every time the user purchases or makes a reservation for a product or
service through the Site, modifies or cancels it, they will be contacted
via e-mail. In case that the services or product supply cannot be
delivered or carried out properly due to circumstances beyond control,
BRISTOL BUJA SPA and its commercial Partner can contact the user via
e-mail and via telephone to inform them of such conditions and help them
find a solution or alternative proposal.
As a registered user of the Site, you can periodically receive from
BRISTOL BUJA SPA e-mails on special promotions, competitions,
information on services or products and other opportunities given.
Moreover, the user can receive from BRISTOL BUJA SPA, and its commercial
partners, communication by ordinary post concerning special promotions
and information on services or products
and other opportunities given. The communications via e-mail or ordinary
post containing offers for our commercial partners will be sent by
BRISTOL BUJA SPA on behalf of the partners themselves.
During registration contact information is asked from the user such as
name and electronic address (e-mail). With respect to our users’
privacy, we offer the possibility of non receiving commercial
information. Please refer to the section
"Unregister” (Opt Out) of the Site for this option.
Answers to questions or suggestion
BRISTOL BUJA SPA will use the User’s e-mail address or telephone number
or fax number to reply in case the user sends a question or suggestion
or asks for assistance or for problems pertinent to the access to the
Request of updating or
deleting data: when the user asks for an update or the deleting of data,
BRISTOL BUJA SPA will send them an e-mail of confirmation.
Occasionally, BRISTOL BUJA SPA can send service communications via
e-mail, for instance, if the site is temporarily notavailable owing to
Optimising of the quality
BRISTOL BUJA SPA gathers some data based on the navigation of the
users of the Site, for the purpose of improving awareness and the
service to our users. Such data allow us to optimise the user’s capacity
to surf the Site and develop programmes and personalised contents that
interest our registered users and visitors to our Site. No personal
information is collected, unless expressly provided by the user.
This data can also be used to display targeted advertising messages. By
no means is any personal data used to display targeted advertising
messages. The demographic information accumulated is shared with our
partners and advertisers. Such
information is not connected to any personal data.
Authorised service provider
BRISTOL BUJA SPA shares the users’ personal information with authorised
service providers who bring into completion some functions or services
on our behalf. For example, we work with external companies for the
control and management of the Site, the statistics, and the debiting and
billing of the payments of goods and services by credit card. We work
with service providers to respond to orders, proceed to the analysis of
commercial data and to provide marketing assistance. Such companies
don’t have the right to preserve, share and use the personal data
relayed to them for any secondary aim.
It is possible that BRISTOL BUJA SPA stipulates a contract with a
reliable third party to the purpose of facilitating the distribution of
communications, promotions or competitions. On the completion of these
projects, all the information will be returned.
Rights and access to the data
The users, to whom the personal data is attributed, have the right in
any given moment to obtain the confirmation of the existence or not of
their data and to know the content or origin, verify the exactness of,
or ask for integration or updating, or rectification otherwise.
In compliance with the same
article the user has the right to ask the erasing, transformation in an
anonymous form or the blocking of the data treated as breach of the law,
as well as oppose at all events, for legitimate reasons, to their
The requests are to be
addressed to BRISTOL BUJA SPA via e-mail to the address as indicated in
the section “How to contact us”
Security of the personal information
We take all due precautions so as to protect the personal data of our
users. Only the employees who are in need of such data for a specific
task can have access to the personal information. Finally the servers
which store personal data are in an office locked with a key, protected
by password and firewall conforming to the standards of the industry.
Modification of the present
Privacy Informative Document
The present Privacy Informative document was elaborated and inserted in
the Site on the 6th May 2010.
Independent of the following updates, we will respect the standard
procedure on the subject of the privacy of the data described in this
informative document at the very moment in which the user has provided
us with His/Her data.
In case we were to decide to modify our policy of guaranteeing privacy,
effective application data, so as to always make possible you being up
to date on the information we collect, on the use we make of it and in
some cases, on their potential diffusion.
How to contact us
can contact us on the address: